AVM Fritz!box – End-of-Life (EoL) Policy for their Devices

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  • #9406
    UK Sentinel
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    AVM Fritz!box – End-of-Life (EoL) Policy for their Devices – ( AVM Fritz!box  –  product support and product development regime)

    If you have ever wondered how exactly AVM handle their End-of-Life (EoL) for there range of devices, hopefully the below quick guidance will assist.

    ‘I must say, this was a little tricky to find clarity around AVM’s End-of-Life policies and understand what exactly that means.’

    ——

    AVM products for their support and maintenance responsibilities fall under three categories, – End of Maintenance (EOM),  End of Support (EOS)  and Manufacturer’s Guarantee

     

    End of Maintenance (EOM)

    End of Maintenance determines when the manufacturer will stop providing updates and patches. The Fritzbox 7360, for example, has not been supplied with new firmware since 01/01/2019

     

    End of Support (EOS)

    The EOS, on the other hand, indicates when AVM support for a specific device ends, i.e. when you will no longer receive help from phone-Support or email can be expected. The time had come for the Fritzbox 7360 on December 31, 2019.

     

    Manufacturer’s Guarantee

    The manufacturer’s guarantee that comes with AVM products is usually five years, regardless of whether the end of maintenance or end of support has been reached. If your device shows a defect covered by the guarantee within this period, AVM must continue to take remedial action.

     

    Link to EoL support page for AVM’s appliances (Google Translate required)

    https://avm.de/service/ende-des-produktsupports-und-der-produktweiterentwicklung/

     

    In a completely sane world, madness is the only freedom (J.G.Ballard).

    #9407
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    It looks like the FRITZ! Box 7581 has already reached its EoL for both Support and Firmware updates

    The FRITZ! Box 7580 Firmware updates will finish by  01/02/2021

     

     

     

    In a completely sane world, madness is the only freedom (J.G.Ballard).

    #9408
    Grisu
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    But even EoS wont unconditionally mean that never ever maintenance updates will be released!

    Here an example from their previous flagship router (you have to translate): https://www.mlo-networks.de/1354/fritzbox-7390-update-trotz-support-ende/

    FRITZ!Box 7390 introduced 2009: EoM 1.7.2017, original EoS 1.9.2018, Maintenance-Update 22.10.2018

    Later EoS has been postponed to 01.02.2019 (10 years after start) due to the update beyond original EoS.

    Anyway severe security updates may be published after EoM and even after EoS.

    But what can be seen is the fact, that flagship and long time sold routers will get much longer support (upto 10 years) than other rare models which may end in even less than 5 years.

    • This reply was modified 2 weeks, 6 days ago by Grisu.
    #9413
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    Thanks for that and good to know that some AVM Fritz!Box get longer End of Maintenance support than is originally stated , my Fritz!Box 3490 has been been firmware  supported for 6 years and is still working well .

    But good to always understand when EoM is when you are thinking of purchasing a new or used AVM Fritz!Box

     

    In a completely sane world, madness is the only freedom (J.G.Ballard).

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