Reply To: Moved: DSL-N16 Packet Loss Hi guys. I’ve been having packet loss issues on the upstream part of my FTTC (VDSL2) line, in the UK. I can test this by looking at the amount of…

[Betatester548]

So, a BT engineer showed up today, due to a query sent to my ISP. They decided to randomly send an engineer to our house, who had a look at the master socket and replaced the front plate. He did a line test after this, his device said ‘line fault’ a couple of times.

There was another engineer outside who did some work on the cabinet, which was apparently not where I thought it would be, at the bottom of my street, but maybe a bit closer.

I asked the engineer who did the work on our master socket if they’d improved the line (I asked if the SNR had been improved), he said yes. They looked like they were going so didn’t ask them anymore questions.

Interestingly, even though the line was reset, there is still interleaving on the line.

Then I checked the line, but same line stats (attenuation and SNR graph the same), and Mlab’s test is still reporting 0.5% packet loss or more on the line.

It looks like the BT broadband engineer just reset the line at the cabinet (line stats reset and SNR margin now at 6DB), wonder if I can find out what was actually done.

 

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