Reply To: BT Order (Not placed by me) Hi, So this one is rather interesting 2 days ago i got a email in the evening saying my order was in progress and when i look at my account…

[kev2021]

Yes basically I have a smart hub 2 already and now they sent me antoehr smart hub 2 and requesting I send original back… makes no sense as its the same device… its not like the new one is a smart hub 3 or something – its identical… bonkers, such a waste of postage and everybody involved bringing it to me when i dont even want it.

Yes, BT has been good in terms or stability & reliability, connection has been fine, no outages due to BT or loss of connection etc so from that stand point I cannot complain at all, only issue is the way they tend to do things out of the blue not to mention there prices are going the wrong way.  By switching I will save £10 a month and no line rental whereas atm I pay line rental up front which reduces my monthly payments but overall I’ll save prob £10 or probably more by next year as will be yet another price rise and if inflation stays the same, that will be a costly rise.  Competitors do not increase price during contract so that’s another bonus.  The catch is do i sign up for 24 and hope connection is stable etc or do i go for 12 months and see how it goes then potentially re-new for 24 after… alternative ISPs are new, only been going couple of years so not too sure about there stability – in one way – prob no where near as many customers as BT BUT due to price, could more quiet a few customers but surely the connection is basically the same regardless of supplier? I mean it all got to go back to exchange to be connected to service right? I know these 2 companies I believe setup there own fibre network so presume they run there own fibre cable (unsure why they don’t use the one that’s there but i guess that is open reach’s cable but surely that is just effectively disconnected and new suppliers cable connected? seems daft, 1 cable redundant just laying there.

I’m thinking surely its a bit like Elec/Gas – you pay whoever your provider is but essentially its all the same on the back end?

Kev

You need to login in order to vote