Understood, If it is a hardware fault, then ASUS do have an RMA option, so unit can get replaced that way, as you say, new firmware is due very soon, we can then assist you setting up new connection and see how that goes
This is the email I got back from Asus
“I understand this is inconvenient, however in this case we suggest you contact your retailer for advice on returns/replacement or any other options they can offer. As part of the sale process the retailer accepted that they would control all returns/replacement on behalf of ASUS for the duration of the warranty. They should be able to sort this out for you. ASUS has no other policy on these devices; We cannot replace or repair these devices.
If you have any further questions, feel free to contact us again.
Have a lovely day!”
I knew it would be a long shot. I may get a new router in the future if I can find a decent one. Will try the new firmware and might get lucky in that the VDSL modem will work and hopefully the problem was just the ADSL modem. It’s odd that you say they can RMA and he says they can’t? They must like you better :)
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