So as an update, I am still stuck on the Flexible rate tariff even though I was supposed to switch to the tracker around the 7th July.
I have contacted Octopus for a tracker progress update, but yet still awaiting first contact
Alas Octopus do not offer a live chat type service, so you have to either phone or drop them an email.
In a completely sane world, madness is the only freedom (J.G.Ballard).
Yeah phone email or i’ve also had faster response from them via twitter dm.
A friend of mine was in the same boat and their move to tracker was delayed, i think he got in touch via twitter and they sorted it fairly quickly and backdated it to the original date as well.
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