Reply To: Time to switch? So had a look at the Black Friday deals and well BT are just having a laugh, they want around £35 a month for the 150 FTTP connection I currently…

[kev2021]

Hi all,

Just to update, parents just renewed with PlusNet as there contract runs out in few weeks.  Connection been ok, no issues.  However, upon looking at the renew, I was going to go on there live chat and see if could get any discount etc but there is no more live chat with plus net, you basically have to call them. So ended up just renewing via the portal on the same plan they have now.  Bit disappointing the live chat has gone as was handy for renewals and also to make any queries.  For example, I’m hoping they continue to get the referral discount as I used there’s when I signed up to PlusNet and my contract runs out end of the year so I’m hoping the referral still continues as I’m still with them and potentially I will renew in December.  There is a local provider to me that I could switch to that is cheaper but I think they want to fit there own ONT etc which is a bit of a pain so I might just renew with PlusNet.  I’m hoping some good BF deals in November that will tempt me to renew as I’ll likely be in my last month so should be able to renew.

What’s a bit odd is BT still have chat on there site so was expecting PlusNet to have as well (as they owned by BT) but appears not.

Kev

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