Asus DSL-AC88U with BT Ultrafast 2

[Mike R]

Hi getting BT ultrafast 2 FTTP installed on Monday,I thought my DSL-AC88U would work (Would rather not use the BT Super Hub 2 BT sent)  but reading this thread im having doubts.Can you folk give me any tips/advice to get it working please.

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[UK Sentinel]

Mike R wrote:

Hi getting BT ultrafast 2 FTTP installed on Monday,I thought my DSL-AC88U would work (Would rather not use the BT Super Hub 2 BT sent) but reading this thread im having doubts.Can you folk give me any tips/advice to get it working please.

Welcome @MikeR, The BT Ultra fast services are either FTTP (as you have detailed) or G.fast, which is a service on offer if you are close to street cabinet etc.

G.fast uses a modem such as the one included in the DSL-AC88U, but FTTP (Fibre to the premises) does not need a modem, as BT supply a ONT (Optical Network Termination ) device to which you then plug in your router or use device supplied by BT for wifi etc.

basically, and if I am not mistaken, if you are having the FTTP service, then you do not need the DSL-AC88U, there are much better more suitable units available depending on your requirements ?

If the DSL-AC88U you already have, then the router does come with a WAN port so is usable and will be better that any BT supplied wifi hardware devices (only just)

 

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[Mike R]

Thanks for the reply.Looks like im in Openreach hell with no internet for at least 3 weeks.They cancelled to order on Saturday due to issues at the exchange.My old provide said it’s too late to stop the transfer (Plusnet which is owned by BT you couldn’t make it up) so got nothing at all.At this point I’d be happy with dial-up ;-)

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[UK Sentinel]

Really, did they say what issue was ?

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[Mike R]

Routing issues the BT agent said ,3 of us in our street were due to be connected one last wednesday they canceled him & couldn’t give him a date,One on the 24th & me this morning.What’s more if they knew this last week they could have contacted me earlier than Saturday lunchtime & stopped the line transfer.To be honest I don’t believe a word they say.

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[UK Sentinel]

Mike R wrote:

Routing issues the BT agent said ,3 of us in our street were due to be connected one last wednesday they canceled him & couldn’t give him a date,One on the 24th & me this morning.What’s more if they knew this last week they could have contacted me earlier than Saturday lunchtime & stopped the line transfer.To be honest I don’t believe a word they say.

I see, BT is very large and call centres etc, in India, so do lack the personnel touch (PlusNet on the other hand offer great customer service) but technical infrastructure is lacking.

BT do offer the Mini Hub with unlimited 4G if you have connection issues, so you should be able to squeeze this from them as a stop gap.

 

https://home.bt.com/tech-gadgets/internet/broadband/bt-plus-keep-connected-promise-broadband-11364307203613

 

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