If your iPhone, iPad, or iPod touch won't turn on or is frozen

[UK Sentinel]

If your iPhone, iPad, or iPod touch won’t turn on or is frozen

If your device has a frozen screen, doesn’t respond when you touch it, or becomes stuck when you turn it on, learn what to do.

If your screen is black or frozen

If your screen is black or frozen, you might need to force restart your device. A force restart won’t erase the content on your device. You can force restart your device even if the screen is black or the buttons aren’t responding. Follow these steps:

• On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
  On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
  On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.

If your device still won’t turn on or start up
Plug in your device and let it charge for up to one hour.

After a few minutes, you should see the charging screen.

 

If you don’t see the charging screen within an hour, or you see the connect to power screen, check the jack, USB cable, and power adapter. Make sure that everything is plugged in firmly, free of debris, and not damaged. You might want to try a different USB cable or power adapter.

If your device still doesn’t turn on, see what to do next.

If your device turns on but gets stuck during start up

If you see the Apple logo or a red or blue screen during startup, try these steps:

Connect your device to a computer and open iTunes. If you don’t have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.

While your device is connected, force it to restart.

• On an iPhone 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
  On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
  On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
  Don’t release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.

When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

https://support.apple.com/en-gb/HT201412

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