UK Tech Forums
I have the same problem. I purchased the unit from new in 2017 and there was no firmware on the distribution disk. I now need to do a firmware restoration and find no official firmware on the ASUS support site just some utility software. I contacted ASUS and they would not give a reason why no even old stable firmware was available. They suggested sending it back to the retailer for repairs!
Firmware can be downloaded from third party sites if you are prepared to take the risk. I also tend to think the modem could have a fundamental problem. I’m writing it off as a bad purchase.
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