› UKTH forums › 🛜 Wireless Routers & Modems › ASUS & Wireless › ASUS ZenWiFi AX Whole Home Tri-Band Mesh WiFi 6 System Not sure if this is the right place to ask…. I am thinking of upgrading my Google Mesh wifi to the above. Has anyone used this and does it... › Reply To: ASUS ZenWiFi AX Whole Home Tri-Band Mesh WiFi 6 System Not sure if this is the right place to ask…. I am thinking of upgrading my Google Mesh wifi to the above. Has anyone used this and does it…
Just got a weird reply from ASUS:
“Thank you for contacting ASUS support
We are terribly sorry to be advised that you are experiencing issues with your ASUS product.
To arrange a return/RMA of the component, please contact your seller to arrange the return for repair, replacement or refund. Please note that the return can be arranged via the distribution chain only. As ASUS does not sell any products directly to end users we cannot be seen as the seller.
Our apologies for the inconveniences caused to you.”
The problem is the firmware, not sure why this reply was sent. I asked for an update on the firmware and why older firmware was removed from download. This response is absolutely ridiculous.
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