Reply To: Asus ax89x red wan light Have had a ASUS ax89x router for almost 18 months with no problems, until yesterday The problem I have is the wan light went from normal white to red yesterday…

[R3tribut10n]

Yea I wasn’t really happy with their offer, as I would have to swap out the synology nas sfp+ adapter and the transfer speeds would plummet from 400mb ish to 100mb transfer rate and I do transfer large file sizes.

Anyway not sure if this is a standard reply from Asus but here it is in full.

 

We are contacting you in regards to your RMA that is currently being serviced by our repair center. However at this time, we would like to offer a replacement to a different model as your original model is not available at this time. The replacement is a fully-tested recertified unit that meets ASUS quality standard. The manufacturer’s warranty will transfer to the replacement product from your original unit. Please keep in mind that receiving a replacement will not extend your warranty.

 

Problem found with original unit: <<parts shortage>>

 

 

Replacement Model Specifications:

 

Please see attached specifications of your original model for comparison and different upgraded model(s) side by side you can choose one of them as replacement and let us know which one you want by replying back to this e-mail.

 

 

 

However, if part(s) become available while a replacement product is being processed, your original unit may be repaired and shipped instead of the replacement. This replacement is final, it is not a loaner and data will not be transferred to the replacement unit. If you wish to accept, please reply back to this email to accept or decline the offer. Please note that if you decline this offer and you wish for us to complete the repairs necessary on your unit, there could be longer wait times to receive the needed parts and make the necessary repairs.

 

 

You need to login in order to vote