Asus ax89x red wan light Have had a ASUS ax89x router for almost 18 months with no problems, until yesterday The problem I have is the wan light went from normal white to red yesterday...

[R3tribut10n]

I managed to get shipping for £38.00 to Newark in California, that’s the repair centre for Asus, with Fed Ex through a company called trans global who are brokers

So shipping back will be around the same and can prove the repair so won’t have to pay customs fees etc

I was reading something about Dual WAN and should have tried it, but it was collected this morning and didn’t want to unpack it all, but something to remember as a possible get around if the main WAN port won’t work like mine, possible that the LAN port may make it work

Copied and pasted this so it should be easy to understand

 

The RT-AX89X features WAN Link Aggregation, where you can combine its WAN port and another LAN port into a 2Gbps WAN connection when working with a supported modem. Like most Asus routers, the RT-AX89X’s Gigabit ports feature Dual-WAN and Link Aggregation

 

 

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[UK Sentinel]

Delivery sounds good price and will be interesting to find out what they might replace ?

Dual WAN will allow you to use LAN1-4 etc. as WAN port, but alas given your pop noise, unsure if this would effect LAN port acting as WAN etc ?

But yes in theory, this is possible (never tried it myself)

In a completely sane world, madness is the only freedom (J.G.Ballard).

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[R3tribut10n]

Yep I did look at it but wasn’t sure if your supposed to set it up before the red WAN issue, see attached pic showing Lan1 listed.

Another option I did think about was trying to use a saved backup from the new crab to the damaged crab and see if it work but was hesitant in case I corrupted the old crab which is a risk considering it’s still under warranty.

 

Anyway just an update, they received the Router on Monday and have done a diagnostic on it and whatever else they do and yesterday they concluded it’s dead and Unrepairable and are now sorting a replacement to ship out, not sure if it will be new or a refurbished unit.

Also got to check the warranty on this new unit as the old crab had 5 months warranty left, not sure if they will carry this over to the new crab or will it get its own new warranty ….

 

So of your router goes pop and you get a constant red WAN then you know this isn’t just a resistor popping it’s something on the main board itself .

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[UK Sentinel]

Thanks for letting us know, A little worrying that the crab just failed like that without any obvious reason, but you have a spare now, just in case  😉

In a completely sane world, madness is the only freedom (J.G.Ballard).

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[R3tribut10n]

I will see if they will let me know what the problem is with it or a copy of the report the company did for Asus.

I assume that Asus is aware now and will ship out a replacement either refurbished or a new unit, but won’t know that until I find out the new serial number.

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[UK Sentinel]

In a completely sane world, madness is the only freedom (J.G.Ballard).

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[R3tribut10n]

After a couple of calls to Asus I got a reply last night saying that they don’t have the parts to currently fix my Asus crab BUT they offered me an upgrade to an Asus GT-AX 11000, see attached pic

Not sure on upgrade as it doesn’t have any 10g connectors spf+ and 10g tbase connectors

If I refuse the swap I may have to wait weeks, they didn’t contact me and I had to contact them at least 3 times as they kept saying it may take 48 to 72 hrs and I told them I wasn’t happy so they raised it to correct department

The other crab I bought was shipped back as I had 30 days to return

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[UK Sentinel]

Glad you held out for the RT-AX89X – it is a beast of a router, especially as you say, it it Tri-Band, has both SFP+ and 10GBase-T and 8 LAN ports and uses Qualcomm IPQ8074 2.2 GHz   ( 4 cores ) processors which I have a preference for over Broadcom.

Only negatives (my view) is that over the years, ASUS I have noticed do struggle with non-Broadcom based chips, (Qualcomm – Marwell – Realtek) but maybe different for the RT-AX89X  and no ASUSWRT-Merlin alternative firmware

In a completely sane world, madness is the only freedom (J.G.Ballard).

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[R3tribut10n]

Yea I wasn’t really happy with their offer, as I would have to swap out the synology nas sfp+ adapter and the transfer speeds would plummet from 400mb ish to 100mb transfer rate and I do transfer large file sizes.

Anyway not sure if this is a standard reply from Asus but here it is in full.

 

We are contacting you in regards to your RMA that is currently being serviced by our repair center. However at this time, we would like to offer a replacement to a different model as your original model is not available at this time. The replacement is a fully-tested recertified unit that meets ASUS quality standard. The manufacturer’s warranty will transfer to the replacement product from your original unit. Please keep in mind that receiving a replacement will not extend your warranty.

 

Problem found with original unit: <<parts shortage>>

 

 

Replacement Model Specifications:

 

Please see attached specifications of your original model for comparison and different upgraded model(s) side by side you can choose one of them as replacement and let us know which one you want by replying back to this e-mail.

 

 

 

However, if part(s) become available while a replacement product is being processed, your original unit may be repaired and shipped instead of the replacement. This replacement is final, it is not a loaner and data will not be transferred to the replacement unit. If you wish to accept, please reply back to this email to accept or decline the offer. Please note that if you decline this offer and you wish for us to complete the repairs necessary on your unit, there could be longer wait times to receive the needed parts and make the necessary repairs.

 

 

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[R3tribut10n]

Long story short, Asus have done a buy back which is they purchase the router back at the price I paid for it, not including import or shipping.
This has to be to a U S address and made payable to a person living at that address, this takes up to 30 days to process

In the mean time I bought another router same model with 15% off with a 3 yr warranty bought in uk so had £60 off

Also latest router is a 2022 version B2 whereas my 2020 model was A1 2020 and the other version I sent back was a 2021 model lso a B2 model

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[UK Sentinel]

R3tribut10n wrote:

Also latest router is a 2022 version B2 whereas my 2020 model was A1 2020 and the other version I sent back was a 2021 model lso a B2 model

Sounds like hard work, but glad you are being persistent and helps others when they think about purchasing ASUS kit outside the UK.

In a completely sane world, madness is the only freedom (J.G.Ballard).

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