I was in the same scenario. I have some tips:
Don’t be afraid to ask to recontract to avoid the price increase. BT like many probably have many people willing to leave at this point and retentions team work in overdrive to keep customers. BT care about numbers of subscribers and quarterly reports for shareholders are due soon. There’s no point being a BT shareholder if your customer numbers are going down!
I was only 6 months into a 24 month and not only did I avoid the price increase, I was able to get them to lower my bill down by £1 a month (£25.99 now). The person I talked to said to just email them in March 2024 and they will make sure I don’t get the price increase again plus likely cheaper again.
I got them via live chat. If normal live chat don’t stop the price increase for you via a recontract I can give you the good retentions worker BT email address via private message. They seem to work most days. Just say you got the email from live chat some weeks ago.
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