I got them via live chat. If normal live chat don’t stop the price increase for you via a recontract I can give you the good retentions worker BT email address via private message. They seem to work most days. Just say you got the email from live chat some weeks ago.
Interesting, so the key is to renegotiate the BT contract which should avoid the price increase and there maybe an option for a better deal if any exist etc.
Great tip and thank you, I will jump onto BT’s live chat later today/tonight and see if any movement from BT’s end 
In a completely sane world, madness is the only freedom (J.G.Ballard).
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