Oh you got one of those support workers… yeah it’s like a lottery sometimes. When I get one of those I quickly just end the conversation and try again.
I don’t know how to private message on here but this is the support staff that really helped me with deals: xxxx@bt.com
Once you have the email I will edit it out (or if you can do it for me). I doubt many people will check the thread before you see this anyway. Email something like:
“Hey xxxx we spoke a couple weeks ago about recontracting on live chat to avoid the price increase. Is there anyway we can look into this now?”
Good luck!
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