To be fair, BT have not done anything wrong, just not been over helpful, they are a business and not a charity, which is a real shame for myself, but I will be looking for a new provider come Xmas time 
I did read, Ofcom to review inflation-linked telecoms price rises, which could be good …
https://www.ofcom.org.uk/news-centre/2023/review-of-inflation-linked-telecoms-price-rises
In a completely sane world, madness is the only freedom (J.G.Ballard).
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