Telephone call causing DSL / Broadband / Internet to drop connection

Home Forums UK Broadband ISP’s BT Telephone call causing DSL / Broadband / Internet to drop connection

  • This topic has 13 replies, 3 voices, and was last updated 1 month ago by Mrk26.
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  • #7771
    UK Sentinel
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    Telephone calls causing DSL / Broadband / Internet to drop connection

    Ok, so we very occasional receive a call by our BT Landline, ‘usual spammers selling something’, but have noticed that when phone rings, the Internet connection (usually) disconnects.

    Sometimes DSL connection remains, but I then notice a high amount of FEC errors via modem and broadband connection slows but call quality is good and Son says that he has experienced ‘Speed up Lag’ in Fifa 20 etc.

    We have a MK2 Faceplate and the NTE5 Master Socket.

    View post on imgur.com

    Anyway, decided as the Faceplate and Master Socket is old, it would be a good time to upgrade (£10 Amazon) to the new MK4 Faceplate and the NTE5c MK2 MasterSocket

    Tested new installation and no more Internet disconnects when a call is received by landline, and only received a few FEC errors during test call, but nothing to worry about

    So if you also have a MK2 faceplate, and having broadband issues or Fifa 20 speed up lag during a call, it maybe worth the faceplate / master socket upgrade as they do become faulty over time.

    Note, this is normally a  BT  service engineers job, but given the Covid Lockdown and my need to resolve the disconnects quickly, I took ownership of this task

     

     

    • This topic was modified 1 month ago by UK Sentinel.
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    In a completely sane world, madness is the only freedom (J.G.Ballard).

    #7774
    UK Sentinel
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    As a follow up, I thought I would post my DSL / Broadband stats to see if the new MK4 Faceplate and NTE5c MK2 Master Socket make any significant difference to my DSL / Broadband synch rate.

    Stats with MK2 Faceplate and the NTE5 Master Socket:

    Will post stats again with new MK4 Faceplate and NTE5c MK2 Master Socket in a few days.

    In a completely sane world, madness is the only freedom (J.G.Ballard).

    #7776
    Grisu
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    What should get better/faster?

    Your line is capable to serve you 70Mb/s and provider limits to 55M, nothing would or could make anything faster than your chosen provider-package.

    Sure, if a phone-call gets your line down it will be an approvement, but not speedwise.

    #7777
    UK Sentinel
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    My Max DSLAM throughput will remain the same as I am on a capped service, but it will be interesting (in the name of science) to see if my Attainable Throughput (synch rate) increases as this would be a good reference for others whom are trying to squeeze every last Mbps out of there uncapped connection

    FYI – I am switching my ISP on Thursday from BT to PlusNet and am opting for the uncapped service, hence my little test/experiment

    In a completely sane world, madness is the only freedom (J.G.Ballard).

    #7789
    Mrk26
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    Looking forward to see how stats will looks like on new socket

    #7790
    Grisu
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    Dont understand why just you in GB need this socket and faceplate and all the limitations and problems coming with it. We all know very well the less and shorter connections the better the signal.

    Whole rest of world needs only 2 wires, a and b and whatever plug you like, going just directly to your modem or splitter first if you still have POTS or ISDN.

    Of course many countries like here where I live use their own plugs, but if you change it even to a RJ-45 socket nevermind and will do the same. I have never seen electronics in the socket – if you have POTS for telephony you use a splitter, easily changable if it goes defective.

    I know we had a diode and resistor only for linemeasurement in the past too in our sockets, but nothing more and last 10 years not even that.

    Who cares what you do at home?

    Keep it simple, and if someone from BT needs to enter your home, ok, then mount their original socket and nobody can complain about it.

    Just my simple opinion and 2C to your troubles with socket and faceplate.

    • This reply was modified 1 month ago by Grisu.
    #7793
    Mrk26
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    Unfortunately UK is not on the top with broadband technologies (at least FTTC) , and all issues came up with poor solutions, mixed equipment etc., for example aluminium cables from 70s never been replaced untill cause serious connection issues. That’s why we have to use faceplates which have build in filters to clear up signal from noise caused by crosstalk (vectoring only on few Huawei cabinets, on eci not available as current cards don’t support) and poor wiring, and they do really good job on that. Most cabinets in UK are eci where only in UK they didn’t support g.inp (is on another testing phase now)  but same cabinets (I think in Izrael) support g.inp already from few years. Everywhere in Europe broadband working much better, in UK is big woohoo about gigabit fibre where in rest of Europe that’s nothing new. But untill we all go for full fibre when available we have to suffer and do our best to get what we can from our broadband.

    #7794
    UK Sentinel
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    BT have a lot of business interest in other developing countries, combine that with a complicated Public and Private ownership arrangements over the years leads us to a relatively controlled (restricted) communication  services offering.

    Only opening up the market further to other telecoms business interests will change this  (Virgin Media) etc, who try not to share BT (OpenReach) equipment etc.

    Such fun

    In a completely sane world, madness is the only freedom (J.G.Ballard).

    #7795
    Grisu
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    Has been the same in rest of Europe but they learnt in ’90s to end their monopolism and have to open for others too, mobile workarounds gave it the rest. That has been the end of regional provider limited telephony solutions.

    Dont think I will get FTTH in my life, but speed is ok now with vplus and almost 300M/30 for next 20 years.

    #7796
    UK Sentinel
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    In a completely sane world, madness is the only freedom (J.G.Ballard).

    #7876
    UK Sentinel
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    Alas looks like BT / PlusNet worked there magic a day early, as woke up this morning and Broadband was down and now running on PlusNet servce.

    Shame it was a day early as I had planned to grab DSL stats tonight for BT Master Socket change comparison.

    Anyway, new stats with PlusNet and hopefully they will level out after a few days.

     

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    In a completely sane world, madness is the only freedom (J.G.Ballard).

    #7883
    Mrk26
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    Looking on previous stats I think with 3db profile you should be close to 80Mb/s.

    #7884
    UK Sentinel
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    G.inp likes 3dB SNR, so I have my fingers crossed for a high synch rate, alas I am on a fairly long line 440 Metres.

    In a completely sane world, madness is the only freedom (J.G.Ballard).

    #7885
    Mrk26
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    That distance shouldn’t be a problem with g.inp and 3db profile

    Hope you won’t have to wait to long for g.inp to kick in.

     

    Edit.

    Grammar corrections due to terrible mobile dictionary predictions 😡😡

    • This reply was modified 1 month ago by Mrk26.
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