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UK Tech Forums
› UKTH forums › 📡 Broadband Tech & ISP’s › 💬 Virgin Media › Virgin Media DOWN: Live television offline for thousands of broadband customers
UK Sentinel.Looks like Virgin Media in UK is suffering outages for Broadband a TV services today .
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VIRGIN MEDIA is suffering a catastrophic outage that appears to have impacted thousands of its fibre broadband customers’ TV 360 service. Trying to watch television right now, users are confronted with “Error Code V53”. When the outage struck, Virgin Media’s own website also went offline too – so users could not contact customer service representatives for advice on the outage.
In a completely sane world, madness is the only freedom (J.G.Ballard).
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As a follow up…
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Update: Virgin Media customer service representatives have confirmed that engineers are working “flat out” to try to resolve the ongoing issues plaguing those with Virgin Media TV 360, TV V6, or a TiVO box to watch live channels and on-demand movies and boxsets. Switching on a Virgin Media-owned set-top box at the moment will only load an error message, code V53, on-screen with no sign of terrestrial channels or paid-for extras, like Sky Showcase, Sky Sports, or others. Despite being offline since around 11am this morning, Virgin Media has not confirmed when a fix will be ready. Sharing the latest update from the official social media account on Twitter, a spokesperson has posted: “Our engineers are working flat out to fix this asap but we currently we do not have a precise completion time. We are working towards having this resolved this afternoon. We thank you for your patience”
In a completely sane world, madness is the only freedom (J.G.Ballard).
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