Asus ax89x red wan light Have had a ASUS ax89x router for almost 18 months with no problems, until yesterday The problem I have is the wan light went from normal white to red yesterday...

[R3tribut10n]

<p style=”text-align: center;”>just used the QIS and tried with advanced settings and used the middle Choose Operation Mode tab and the next page I picked wireless router mode (Default) machine rebooted and same issue with the WAN light red on the Asus</p>
When I start the QIS again I pick Create A new Network, I get a please plug in the cable to the WAN port, system will connect your network setting automatically and WAN flashes on the screen for a minute, then it’s the WAN and USB, only option then are previous or manual settings.

I choose manual settings and then I get 3 options

WAN port

10G Ethernet. (This is what I used to connect router to base unit)

10G SFP+   (This I use to connect Synology NAS to router)

 

Not sure where the DNS needs to be changed though?

 

 

 

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[UK Sentinel]

R3tribut10n wrote:

Not sure where the DNS needs to be changed though?

WAN > Internet Connection > WAN DNS Setting

 

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[R3tribut10n]

Also I’m unsure about the following 2 settings I have attached below, I think it’s the 2nd pic as i used the Vigor 130 as a modem for the internet and then I connect the Vigor to the Asus router into the WAN port

https://postimg.cc/nXGwVvPT

https://postimg.cc/066mXvDm

 

 

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[UK Sentinel]

Nope! Wireless router mode is what you need

Did the QiS fail miserably ?

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[R3tribut10n]

Just changed the WAN DNS settings see pic

https://postimg.cc/B8DyWrGL

Machine rebooted when I pressed apply usual far right white light flashes then the far left flashes as well then the whole panel then goes blank then the right side light flashes on followed by the red WAN then the others see pic

https://postimg.cc/bdGnzpBB

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[UK Sentinel]

First picture looks good and DNS set up as advised.

I think it is time to return ax89x to seller  R.I.P. 

 

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[R3tribut10n]

I’m just downloading the latest firmware now, will see if that works

UPDATE updated the firmware without an issue and settings look good in the DNS see pic

https://postimg.cc/wRT2fPVm

 

 

I have had the machine for 18 months and the box says 2 year guarantee but this was from Amazon in United States not the co.uk so not sure they will except it back as it’s well over the 30 days and not sure how ASUS work in the uk, but I’m not hopeful because they still haven’t gotten back to me when I raised the issue on there email service

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[UK Sentinel]

Indeed, check your warranty status below, just incase, but as you purchased from Amazon, use them as an intermediary as they are very customer focused.

2 year warranty applies to UK also

https://www.asus.com/uk/support/warranty-status-inquiry/

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[R3tribut10n]

I just spoke with ASUS and they have said they don’t repair the routers and I will need to send it back to Amazon after getting a RMA from them and then I can either be refunded or a replacement shipped

 

What I didn’t mention on here was I heard a single faint pop noise Saturday couldn’t detect where it came from just that it was in the room, but I expect this is the root cause of the WAN problem.

So I decided to use box uk and purchased another AX89x unit so this will also have a 2 year warranty at least then when Amazon are sorting the return I can get things up and running again, plus I will quickly know if the new unit I’m buying has an issue from the start, plus always good to be 100% knowing the unit is dead, it’s a shame because I looked after it and looks new still

 

I would just like to thank you for taking the time to go through everything with me, and helping me attempt to recover the router and pointing me on the right direction of Asus

They knew the machine was purchased in the states as soon as I gave them the serial number and they confirmed it is a 2 Year warranty on the  Asus crab, up until Saturday I never had an issue with it hence buying another with a fresh warranty in case

Have  also book marked this website as it has been very useful and would be good to go through the site and if I can help anyone in return that’s a bonus for you instead of doing a disappearing act now this isssue is almost concluded

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[UK Sentinel]

R3tribut10n wrote:

What I didn’t mention on here was I heard a single faint pop noise Saturday couldn’t detect where it came from just that it was in the room, but I expect this is the root cause of the WAN problem.

Defo sounds like a possible cause, but glad to read you have a way forward

welcome to the UKTechHub family

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[R3tribut10n]

Spoke with Amazon and they refused to honour the 2 year warranty as I bought it from Amazon com and not Amazon uk Basically I imported it from the states from Amazon

Finally got an email back from ASUS that I sent before joint this forum, so they won’t be aware yet of the problem I have with Amazon

Took a pic of it as it would take too long to write 😂

 

Posted pic here  https://ibb.co/nLXDFVm as the pic is too big to attach and can’t downsize it enough

On the plus side I bought another from a uk website which should be here today

 

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[UK Sentinel]

That is most unfortunate, which site did you purchase your new AX89X and is it UK Spec ?

Edit: I ask as hopefully you can return your new RT-AX89X just incase you have the same problem

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[Grisu]

Asus refused my warrenty some years ago too as they dont call it worldwide warrenty, you have to contact Asus in correct country.
Had much fun from chinese seller … forget them all together with Asus!
Nobody will help you.
Had luck and could sell it for more than I paid for, it was not a HW-defect but unusable for me due to FW problems.

And same with a netbook bought in Germany (in EU too), so this is strategy for all their products.

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[R3tribut10n]

Sorry for late reply but wanted to be sure before posting.

I bought a uk spec model from box uk, this now comes with a 3 year warranty and says so on the box

I unpacked it and quickly set it up in QIS  it worked straight from the off, I was gonna reply when I got it but wanted to be sure and didn’t want to jinx it

After a week it has been solid like the other 1.

 

Now as for the old 1 I finally sorted something out today after contacting Asus in the states and speaking with customer service.

The problem was it’s was purchased in the states and the serial number confirms this, so they agreed it is a hardware fault and accepted a RMA but I have to ship it to Asus in the states, who will repair it BUT it has to be shipped back to an address in the United States.

Fortunately I have an ex who lives in New Jersey and she offered to accept it, then I have to ship it to me in the U.K

Now realistically I’m just gonna keep the new 1 then if the same thing happens to the new 1 I’m covered and won’t have to pay to ship it as I bought in UK and is covered by UK warranty.

I’m estimating around £140 to ship both ways, I shouldn’t have a customs charge as it is RMA direct to Asus their, and the return I can prove it was RMA to customs (I usually prove with receipt and a tracking number of the parcel going into the United States which will show it was shipped to Asus in the United States for repair)

Or option B is to find someone in the UK who can repair it and after that sell it on.

I’m not sure which way to go yet but open for opinions.

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[UK Sentinel]

R3tribut10n wrote:

I unpacked it and quickly set it up in QIS  it worked straight from the off, I was gonna reply when I got it but wanted to be sure and didn’t want to jinx it

That is great news, and confirms issue was hardware – thank goodness.

Personally, I would just bin the old RT-AX89X after keeping the power pack and antennas etc. or list on Ebay as faulty – not working and give honest description regarding pop noise etc.

Alas I am not aware of any individuals / services that repair routers etc. as everything is usually sitting on a single main PCB board.

Hopefully others maybe able to advise ?

But glad you are all sorted and thanks for letting us know

 

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