External Hard Drive Eject Issues

[Cahal Shillmo]

Hi anyone,

Quick query for those who know about these things.

I have a 1tb External Hard drive (Toshiba Canvio). When I eject it and get the confirmation to go ahead, it still feels like it’s spinning and the light is still on. When I pull it out it squeals like the spinning is suddenly and unexpectedly stopping. I’ve never noticed this issue with an external drive in a couple of decades. Is this now normal?

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[UK Sentinel]

No not normal, the Toshiba Canvio is a physical 2.5-inch external hard drive not SSD, so there is rotary movement inside the caddy via a rotating disk etc.

Is the Toshiba Canvio disk new and is it connected to a Windows machine / PC – Laptop ?

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[Cahal Shillmo]

Thanks, yeah I thought that was what I was hearing. My experience with disks in the past was that they always stopped moving after the eject got ok’d.

Yeah, Windows 10 Home.

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[UK Sentinel]

Light should definitely be off, and disk should be not vibrating etc, is there any messages like the drive is busy or in use ?

Run the windows hardware and devices troubleshooter and see if that gives any clues whilst HHD is plugged in.

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[Cahal Shillmo]

Nope, no message like this.

Thanks, will do.

I recall there used to be a way to identify which services or applications were accessing a drive at a given time, but I cannot remember how to find it….

 

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[Grisu]

click “remove HW” on taskbar right side and remove this drive before unplug USB.

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[Cahal Shillmo]

<p style=”text-align: left;”>

Grisu wrote:

click “remove HW” on taskbar right side and remove this drive before unplug USB.

Past that point. Please see original post.</p>

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[UK Sentinel]

Cahal Shillmo wrote:

I recall there used to be a way to identify which services or applications were accessing a drive at a given time, but I cannot remember how to find it….

I use ‘Process Explorer’ great little program to download and see what is running

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

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[Grisu]

Maybe its use as backup disk or there are running antivirus processes.
Or you opened an .iso which is mounted as drive or zip and blocking the HDD.
Whats happening if you deactivate drive and/or usb in device-manager?

Sorry, I didnt understand the meaning of eject in the initial posting.

I cant eject a HDD/SSD only remove it from PC (=unplug USB connector).
I only eject a disc from CD/DVD drive, but I cant eject the drive itself, it can only be removed in my understanding.

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[UK Sentinel]

Grisu wrote:

Sorry, I didnt understand the meaning of eject in the initial posting.

English to Austria translation, can be tricky

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[Cahal Shillmo]

UK Sentinel wrote:

Cahal Shillmo wrote:

I recall there used to be a way to identify which services or applications were accessing a drive at a given time, but I cannot remember how to find it….

I use ‘Process Explorer’ great little program to download and see what is running https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

 

Thanks, I ran this app. Is there a way to filter the displayed processes down to what is using the drive?

I tried to follow the steps here:

https://www.imatest.com/2017/01/how-to-determine-what-processes-are-using-a-device/

Nothing comes up when I do the device search ( Find > Find Handle or DLL).

I tried finding by the drive (eg E:), but a million and one processes come up so that method of searching doesnt seem to work either (similar results occur when the search is conducted without the device connected). 🤔

 

Thanks again.

 

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[Cahal Shillmo]

Grisu wrote:

Maybe its use as backup disk or there are running antivirus processes. Or you opened an .iso which is mounted as drive or zip and blocking the HDD. Whats happening if you deactivate drive and/or usb in device-manager? Sorry, I didnt understand the meaning of eject in the initial posting. I cant eject a HDD/SSD only remove it from PC (=unplug USB connector). I only eject a disc from CD/DVD drive, but I cant eject the drive itself, it can only be removed in my understanding.

 

Its not a backup and no isos open, at least none that I have.

When i eject it, it no longer shows in Device Manager.

Thanks for responding.
<p style=”padding-left: 40px;”></p>

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[UK Sentinel]

When I have used this tool, I either just look at <Filter by name> to see what services are running by manufacturer or type in the name i.e. EPSON or NVIDIA etc.

Type in ‘Toshiba or Canvio’ and see what this gives you and try TOS and CAN to see what if tht works ?

 

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[UK Sentinel]

If you want to see exactly what is going on, try…

@ Search Bar type “eventvwr”

Open up “Windows Logs” then “System”

Then plug in or unplug HDD and see if any Warnings are given, then double click on Warning (yellow) Triangle.

You can also Right click on “system” to set specific filters etc.

 

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[Cahal Shillmo]

UK Sentinel wrote:

When I have used this tool, I either just look at <Filter by name> to see what services are running by manufacturer or type in the name i.e. EPSON or NVIDIA etc. Type in ‘Toshiba or Canvio’ and see what this gives you and try TOS and CAN to see what if tht works ?

Thanks again.

So nothing showed up for the full names, but for TOS a couple did. It wasn’t clear from the results that these processes were connected with the drive, or if they were, how. One was Yourphone.exe. I uninstalled that using some copied Powershell code. The other was an instance of Explorer.Exe, linked with file called ‘C:\Users…..AppData\Local\Packages\Microsoft.Windows.Photos_……….\RoamingState’.

However, again, when I run the search while the drive is not connected (using ‘Tos’ again), the same result comes up.

 

 

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