Reply To: Changing FTTP Provider Query Hi, So looking to change FTTP provider and was wondering, will new supplier need to come into property and run a new fibre cable inside the house and fit a…

[kev2021]

Hi all,

So just to update….

Summary of the long story for parents place…

Back in July 3rd week of July, contacted BT regarding contract was told come back on 25th July as there will be new deals and much much cheaper…

Went back on 25th July to be told oh there is a open order on account (New router then sending me for VOIP service and it wont close till end of July so come back 1st Aug)…

1st Aug, go on chat, after a lot of back and forth and them telling me Halo 3 is very good and only for existing customers now, not for new customers, despite saying I’ve never used it, never had the free engineer visit or a dongle to use if internet down and wouldn’t of paid extra for it, it just came wit the package.. eventually (only at point of advising I’d be leaving) did I get offered the price available to new customers, decided to compare it to others and guy was happy, said he would make a note and keep the offer for a few days.

Went back today (less than 1 week since initial contact/discussion) only to be told by this agent that the offer is no more and all prices are now £50+ per month.  I advised i was given a much cheaper offer earlier int he week btu he said it has expired (even though I wasn’t given an expiry date).  I asked if anything more he could do as the price on there website (not logged in) was much cheaper and I was basically told to now wait 10 days before end of contract and would get better deal and to also contact loyalty department who maybe able to give better deal.  I explained never had to in the past and had been offered a better deal already on chat.

So I got the impression the person didn’t really want to help much so I’ve contacted PlusNet, prices are slightly cheaper but the speeds/guarantee a bit less so I’ve gone for the 300mb package @ £31.99 a month which is still considerably cheaper that what BT are charging me PLUS no line rental.  The advantage is they will handle the switch and cancelled everything with BT.  I’m just hoping they do cancel the phone line as don’t want it, not used it in years and the new plan says no phone line but didn’t get a 100% complete answer from the lady on the chat so fingers crossed.

Shame really as parents been with BT for many many years.  I thought companies were meant to be stopping doing deals on for new customers and not loyal/existing customers but oh well.  I know plusnet is still owned by BT so effectively they still getting the money but the main advantage is no engineer needed at the property, they will handle it all and will be a “seamless” switch I’m told. I was expecting BT to do more to retain a loyal customer but seems not.

So fingers crossed.  What what I can see so far, I just need to update my router with the new username/pswd, I had thought it may of been similar to BT but looks like you ned the username/pswd.

Was going to try setup email but it doesn’t appear to have been setup yet as the info on it doesn’t show on account yet so will wait and see.

I’m expecting the service to be the same tbh, might be a bit quicker but don’t think I’ll notice much difference to be fair.

Good news is, if they seem ok, I might switch to them next year, unless BT give me a good deal :)

Kev

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