[shortmeister1]

Just to round this off, the trip to PC World proved to be a useless affair.  I’m still not convinced that their tech guy chap really understood the issue and told me conclusively that the HDMI port was working fine.  Sigh!

Anyway – I’ve bitten the bullet and bought a new laptop.  I know a very worthy charity who will love my existing one, which still has lots of life left in it.

Cheers

Martin

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[shortmeister1]

No joy from HP.  They checked all of my updates and confirmed that I’d already done everything that they would have done.

Since, at four years old, the laptop is out of warranty and “obsolete”, their suggestion was to take it over to PC World to see if it’s a broken USB-C port.

I really don’t want to buy a new laptop as Envy’s are mid-to-high end and have a price tag to match. I might have to though. :(

Thanks for all the good suggestions chaps!

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[shortmeister1]

I can’t find the model number, but assuming that it’s the same thing as the Product Number, it’s FW12EA#ABU.

I’ve spent the afternoon on the HP website updating virtually every driver I could find including all display and graphics drivers listed.

Alas it’s not made any difference but there’s now an error message in Windows Notifications

“Display Connection might be limited.
Make sure the DisplayPort device that you’re connecting to is supported by your PC.  Select this message for more troubleshooting info”

Of course, I’m not even using a display port!

I’m currently on the phone to HP Support.  Hopefully they’ll be able to give me a solution.  I’ll be in touch….

 

 

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[shortmeister1]

It’s an HP Envy.  (I’m not feeling overly envious at the moment).

Just to remind you, the HP laptop provided by my old firm worked fine, so I know that the docking station does as advertised from its two HDMI outputs.  It’s running Windows 10 Home, but I wouldn’t have thought that woulds make a difference.  It’s not remote desktop.

Thanks

Martin

 

 

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[shortmeister1]

Unfortunately not.  I’ve spent a few hours today on the problem.

1. Updated the Dell monitor drivers on the laptop, although I could only do this with a direct HDMI cable to the one of the monitors.
2. I can’t find any drivers for the Mokin USB-C hub and their helpdesk won’t respond to my email.
3. The HDMI also works when directly connected from the laptop to the TESmart KVM.
4. Absolutely scratching my head/tearing my hair out on this.

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[shortmeister1]

Hi Grisu

Thanks for the quick response.  I plugged the (single!) HDMI port on the laptop into the KVM when I was testing and yes it does work fine.

Problem is that the docking port is plug and play.

Any more suggestions?

Thanks

 

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