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For me the latest FW has been very stable with my 2x BQ16 without issues with an uptime of 15 days 22 hours so far
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Tricky, you can contact ASUS UK support via their helpline at 01442-265548 (Monday to Friday, 9:00–17:00) and see what they say.
Or use their online Contact Form.
https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en-gb
Depends if you still have your receipts etc. as I am sure they will ask.
In a completely sane world, madness is the only freedom (J.G.Ballard).
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Thanks, I still have the receipt. I will try to contact them.
I think persistence will be required as they may try to fob-you-off
In a completely sane world, madness is the only freedom (J.G.Ballard).
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Reading the comments about the guarantee made me double check I’d registered my pair of BQ16s. Fortunately I have; unfortunately it says ‘Warranty Expired’ on my account. I’ve sent them an enquiry.
In other news, I’ve been really pleased with the setup. I previously had an AX11000 with a pair of XT8s as nodes which worked flawlessly but I changed my ISP from BT to Zen to take advantage of the 1.6 gig service, so needed a new router/mesh setup. Originally I planned to get a BE98 with a BQ16 as a node but changed my mind when I found a reasonable deal on the pair of BQ16s. Set up was straight forward enough; I’ve got a Sky Q and 4 mini boxes plus several Sonos speakers and had read that others had problems with these, so was pleasantly surprised that every thing works well. In fact, I only need the 2 BQ16s for full house coverage and the garden too.
Just need to get the guarantee reinstated…
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Welcome, your the 2nd forum member to find a good deal on a pair of BQ16s, I need to look harder
ASUS routers tend to be reliable in terms of hardware out of the box, good luck with the guarantee
In a completely sane world, madness is the only freedom (J.G.Ballard).
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Reading the comments about the guarantee made me double check I’d registered my pair of BQ16s. Fortunately I have; unfortunately it says ‘Warranty Expired’ on my account. I’ve sent them an enquiry.
In other news, I’ve been really pleased with the setup. I previously had an AX11000 with a pair of XT8s as nodes which worked flawlessly but I changed my ISP from BT to Zen to take advantage of the 1.6 gig service, so needed a new router/mesh setup. Originally I planned to get a BE98 with a BQ16 as a node but changed my mind when I found a reasonable deal on the pair of BQ16s. Set up was straight forward enough; I’ve got a Sky Q and 4 mini boxes plus several Sonos speakers and had read that others had problems with these, so was pleasantly surprised that every thing works well. In fact, I only need the 2 BQ16s for full house coverage and the garden too.
Just need to get the guarantee reinstated…
My 2 x BQ16’s have also been flawless for my use case so far with an uptime of nearly 24 days.
Mine also says warranty expired on 18/11/2024 after finally managing to ‘register’ using the serial number on one of the nodes. I have sent a copy of my invoice and asked Asus to update the warranty expiry date.
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Finally got a response from Asus. Apparently the seller has taken responsibility for warranty on this and I need to approach the seller if I have any warranty issues. This is why the warranty is shown as expired one day before the manufactured date. Feels like I have been fobbed off, but hey as hardware goes Asus routers have been good for me. Lets hope I do not have any issues hardware wise.
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That does explain why the warranty card was not in the box, lots of spares on those famous market places, just incase you need them
It is unfortunate warranties are not transferable.
In a completely sane world, madness is the only freedom (J.G.Ballard).
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Well at least you got a reply, I haven’t heard anything yet.
My set did have the three year VIP card which I’m pretty sure I used to register via the QR code. It’ll be interesting to see what response I get.
I’ve been using Asus routers (and other gear) for years without problems but I’d expect them to honour the promised warranty, especially if i want to sell them on if the Pro version becomes available later this year.
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