[radiomyke]

. UK Sentinel Said:

Auto-Update is always fun, let us know how stability is after a few days

In a completely sane world, madness is the only freedom (J.G.Ballard).

14 days now, everything has been rock solid

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[radiomyke]

I just noticed that my pair of BQ16s updated themselves overnight, I’d got auto-update turned on (by mistake, I don’t normally do this). Anyhow, all is fine thus far so hoping it lasts lol.

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[radiomyke]

It really is bizarre that the warranty conditions are different just because an item was purchased from Amazon.

I’m going to rely on the last email from Asus that confirms it’s a 3 year guarantee and, if necessary, to contact them if I need a repair and Amazon don’t play ball.

Nothing about this arrangement seems to be of any benefit to consumers, including the fact that Asus made no effort to tell us that they’d effectively terminated the warranty.

Just very weird all round and tbh very disappointed with Asus.

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[radiomyke]

OMG what a brilliant find! Nearly an hour on chat with Amazon (screenshots taken and saved) and several email exchanges with Asus left me completely confused and concerned. A quick post on here and a full and satisfactory answer.

I can now rest assured and enjoy the BQ16s for the beasts they are lol.

Thanks so much ;)

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[radiomyke]

I also feel I’ve been fobbed off regarding the 3 year warranty. Asus replied to my enquiry telling me:

‘Amazon has downgraded the warranty for this serial number, now having a 0 month warranty period with the manufacturer. This decision is due to them agreeing to handle any warranty inquiries directly, not through the manufacturer. Should any potential problems arise throughout the warranty period, you will nave (sic) to contact Amazon who will handle all returns and replacements.’

I wasn’t happy with this response so then got in touch with Amazon. After much faffing around, I was told that they would indeed handle any warranty issues, but only for a 2 year period. I pushed for 3 years as per the info on the box and the VIP member warranty card, but they wouldn’t go beyond 2 years, so I went back to Asus to ask them about the missing 3rd year. Here’s the reply I got today:

‘This product has a 36 month warranty, which will be handled by Amazon throughout its entire duration.

In the event that your retailer will not be able to honor your request, could you please provide us with a proof of purchase (VAT invoice) so we can escalate your request, if proven necessary?’

Not quite sure I understand if this means I should only get in touch with Asus in the event of a year 3 warranty claim that Amazon refuse to handle, or if I should send them a proof of purchase now.

I’m baffled why Amazon should downgrade the warranty because of the product serial number and why Asus would do so.

I know that Asus products are reliable based on past experience but as it’s supposed to have a 3yr warranty that’s what Asus should honour. My real concern is that if 2 customers have tried and failed to get this acknowledged on the Asus warranty registration page, how difficult will it be should either of us need to pursue a claim in the future?

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[radiomyke]

Well at least you got a reply, I haven’t heard anything yet.

My set did have the three year VIP card which I’m pretty sure I used to register via the QR code. It’ll be interesting to see what response I get.

I’ve been using Asus routers (and other gear) for years without problems but I’d expect them to honour the promised warranty, especially if i want to sell them on if the Pro version becomes available later this year.

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[radiomyke]

Reading the comments about the guarantee made me double check I’d registered my pair of BQ16s.  Fortunately I have; unfortunately it says ‘Warranty Expired’ on my account. I’ve sent them an enquiry.

In other news, I’ve been really pleased with the setup. I previously had an AX11000 with a pair of XT8s as nodes which worked flawlessly but I changed my ISP from BT to Zen to take advantage of the 1.6 gig service, so needed a new router/mesh setup. Originally I planned to get a BE98 with a BQ16 as a node but changed my mind when I found a reasonable deal on the pair of BQ16s.  Set up was straight forward enough; I’ve got a Sky Q and 4 mini boxes plus several Sonos speakers and had read that others had problems with these, so was pleasantly surprised that every thing works well. In fact, I only need the 2 BQ16s for full house coverage and the garden too.

Just need to get the guarantee reinstated…

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